FAQ

Will I be able to download my movie and use it offline?

That's the whole point, isn't it !? The fun part is showing your movie to friends and family. You can share your movie with the world, upload to YouTube, Facebook or your own site and, of course, show it on the big day. With Cadaboo you can do what you want, view and edit your movie on your free account or download it for a small fee, a fraction of what you would pay to a professional studio for a completley personalized film. How cool is that!?

Why won’t my movie download?

Did you get our download link? If not, read "I need to download my movie, what do I do?" FAQ above. If you received the link but it doesn't work, don't stress. Try going to your account and click "Download" - still doesn't work? Contact us and we'll sort it out for you.

When editing, why is my movie choppy?

No need to worry - in the final version it will run smoothly. In the editing stage, your computer is connected to our high powered servers. This sometimes causes the movie to be a bit choppy. Btw, if you finish your movie and than watch it again, the choppyness will probably be gone.

When do I have to pay? Does it cost to create the movies ?

It's free to create the movie and get your own online version. You only need to pay for the movie if you want to download it and have an offline version to keep for yourself.

When can I get it

It can take up to 36 hours to get the download link . Hey, preparing your movie takes some work! It requires a lengthy rendering process and as soon as it's done, you will receive the link to download your movie.

What is duplicate?

Ah hah! This fabulous option allows you to duplicate the movie you created and change the new version without it affecting the old version. Not sure what you want to write or what's going to be cooler? want to try different options? Duplicate your film and make all the changes you want!

I'm in the middle of making my movie and I want to purchase it. What do I need to do?

It's important to us that you get the best quality product. That's why it's not possible to purchase a movie if you havn't completed filling in the details. Why? because we don't want you to be disapointed when you screen the movie at your wedding and suddenly realize there are loads of missing details! However, we've made it as easy as pie to finish your movie and purchase it. All you need to do is complete the following details - 1. upload your portrait pics. 2.Pick your skin tone. 3. Fill in the bride and groom names. 3. Choose a wedding date 4. Upload album photos 5. Answer all the questions of course! Once you fill in all these details, then you can go ahead and purchase your movie. Take it from us, if you've already completed all these details, take a second to review everything and make sure you are happy with it all before you purchase and download.

I want to purchase my movie but my shopping cart is not active - what do I do?

It's probably because you havn't completed the movie! We want you to get the best movie you possibly can. It would be a real shame if you got an unfinished version and only realized it when you came to screen it on the big day and a whole section was missing! That's why you need to complete the following in order to purchase your movie- 1. upload your portrait pics. 2.Pick your skin tone. 3. Fill in the bride and groom names. 3. Choose a wedding date 4. Upload album photos 5. Answer all the questions of course! Once you fill in all these details, your shopping cart will be active and you can go ahead and purchase your movie. Take it from us, if you've already completed all these details, take a second to review everything and make sure you are happy with it all before you purchase and download.

I want to purchase my movie but I can't see it on my page - why?

It's probably because you havn't completed the movie! We want you to get the best movie you possibly can. It would be a real shame if you got an unfinished version and only realized it when you came to screen it on the big day and a whole section was missing! That's why you need to complete the following in order to purchase your movie- 1. upload your portrait pics. 2.Pick your skin tone. 3. Fill in the bride and groom names. 3. Choose a wedding date 4. Upload album photos 5. Answer all the questions of course! Once you fill in all these details, then you can go ahead and purchase your movie. Take it from us, if you've already completed all these details, take a second to review everything and make sure you are happy with it all before you purchase and download.

I want to login, what do I do?

Simply enter your email address and your password. You can login from any computer and if you don't remember your password, hit the "Remind Me My Password" link and we'll send you and email with your password

I need to leave the site, what will happen to my movie?

Well, It depends..are you a registered user? If you're registered, there's no need to save, just go, do your thing and come back whenever you want, we're here and your movie will be waiting for you just as you left it! If you are not a registered user, our advice would be to sign in. It only takes a moment and it's totally free. Don't want to register now? you don't have to, a cookie on your computer will save your movie as long as you don't delete the cookie - but honestly, it's still better to just sign up, for your own peace of mind!

I need to download my movie, what do I do?

Did you get our download link? Click on the link and simply choose where to save the file. If you didn't get our download link? Try and remember - did you pay for an offline version? If not, pay now and we'll send you a link. If you already paid and it's been more than 36 hours, email us and we'll check and get back to you STAT. And if you just want to download it again, no problem, go to your Cadaboo account, click on download and there you have it!

I don’t know how to animate or edit, can I use Cadaboo?

But of course! Cadaboo is meant for everyone and anyone and we're with you all the way. Just follow our simple insructions…and presto, your movie is done. Feel free to try and even if you make a mistake, it's no big deal. Cadaboo allows you to fix and change your movie at any time. If you have a question, just drop us a line and we'll get back to you ASAP.

I don’t have a lot of time (or patience!) will this take long?

For a movie of your personal story, starring you, it takes only 15 minutes. If you don't have time right now, don't upload your pics yet and just go straight to the fun part, answering the questions. It's easy, quick, and and enjoyable thing to do together! Later on, whenever you want, just upload some great pics adjust or edit the text and voila...It's a Wrap! For most users it takes half an hour to an hour, but you don't need to do it all in one go, you can always come back. Just sign up to save your movie.

How much does it cost?

You can purchase a bundle or get the same movie in two different themes, which will lower the cost. A personal movie created at professional standards costs thousands of dollars and takes a lot of time, our prices are a fraction of that.

How long is my movie saved on the Cadaboo site for?

Forever! Ok, maybe not forever, but for a limitless time, so no worries. On rare occasions we will need to remove a movie from our servers - see our terms of service - it's all there. If you are not registered, our advice would be to sign up. It takes a moment and your movie will be left safe and sound on our servers. If not, your movie will be saved with a cookie as long as you don't delete the cookie - but for your own peace of mind, it's still better to just sign in.

How do I create the same movie in different genres?

Simple - Just duplicate it and choose a different theme. If you can't decide which theme works best, get both of them , we'll give you 70% discount on the second movie.

How can I use my video?

So many options! You can download your movie via a download link that will be sent to you once the rendering process is completed ( up to 36 hours. Hey - it takes some work to prepare your offline version!). Use this file as you wish - post to your Facebook page, upload to YouTube or on your website - the options are limitless. You can also view the film on a landing page especially created for your movie. Send the link around to anyone you want or use the embed code to post to Facebook or any other site. Just go for it.

How can I show when and where do most users show the movie?

There are many options. Most people show their movies on the big day at the wedding reception. After the speeches are made, the movie is shown to the guests and everyone has a good laugh. Some users show the movie at the rehearsal dinner or the after party and many post it online. Use it as you please!

Do I actually create my own personalized movie?

Yep, your movie will tell your own personal and unique love story. You are the stars!. With photos of you and your family and text that you choose, Cadaboo helps you create a movie that will show just how your unique love story unfolded!

Oh no! Our FAQ page didn't help you?

Then contact us right now! Our special task force is standing by!